Terms & Conditions of Transportation Services

Effective July 1, 2025

By confirming your transportation booking, you agree to the following terms and conditions:

1. Trip Authorization & Payment Transaction

Upon booking, the full trip amount will be charged to secure your reservation. If the trip is cancelled at least 24 hours prior to the scheduled pickup time, a full refund will be issued.

2. Trip Adjustments & Wait Time Policy

The total charge includes any estimated wait time (if applicable).

• If the final trip involves a reduction or removal of wait time, the rate will be adjusted and the difference refunded.
• If the actual wait time exceeds the estimate, an additional charge will be processed for the excess time.

3. Cancellations Within 24 Hours & During Service

• If a trip is cancelled within 24 hours of the scheduled pickup, a No-Show Fee will apply.
• If the initial leg of a round trip is completed and the return trip is cancelled, a No-Show Fee will still apply.

4. Refunds Processing

Any refunds due (including cancellations, adjustments, or wait time reductions) will be processed after the service date. If the trip occurs during the weekend, refunds will be issued on the following business day.